Baked Products Foods Group

relationship with your supervisor, your concerns will be heard from your supervisor on up to the most senior management level. We encourage you to approach us whenever you have such concerns. NOTE: Employee complaints regarding employee workplace conduct, such as harassment, discrimination, improper denial of or a request for accommodation/requested leave under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA) or otherwise, wage and hour violations, and retaliation, are not to be reported by using the procedure in this Open Door policy and, instead, must be reported in accordance with the protocol identified in the Employee Complaint Procedure. If you do not feel comfortable discussing the problems within normal channels or you have utilized the Employee Complaint Procedure and do not feel your problem has been resolved effectively, you may speak with your General Manager or you may call the Flowers Foods Ethics & Compliance Hotline. The Flowers Foods Ethics & Compliance Hotline is not intended as a substitute for speaking directly with management; however, it is an option that is always available even if you prefer not to give your name. The Hotline is available 7 days a week 24 hours a day and can be contacted via any of the following:

Internet : speakup.flowersfoods.com Telephone : (888) 337-7524 Email : ethicsofficer@flocorp.com Mailing Address : PO Box 6201, Thomasville, Georgia 31758

PEER REVIEW PROGRAM Although most questions or concerns can be resolved through the informal open door process, we have established a more formal Peer Review Program (PRP) whereby an hourly or non-exempt employee may appeal to an internal review panel for settlement of any complaint or perceived hardship situation related to the following personnel actions or lack of action: 1. A disciplinary act, including termination 2. Pay or benefits dispute (non ERISA plans) 3. Promotion / demotion / reassignment / layoff dispute 4. Working conditions, including but not limited to the following: • Equal opportunity, discrimination or harassment concerns • Safety or security concerns • Any other concern that ends in a dispute whereby affected individuals feel they have been wronged or the Company was unfair

There are three steps involved in the Peer Review Process. STEP ONE

An individual with a complaint or problem must first attempt to settle the matter using the Open Door Policy. If the individual fails to receive satisfaction from this effort, he or she may then request a review of the complaint or problem using the Peer Review Policy process. He or she can initiate the process by completing an Employee Request for PRP Panel Review form. This must be done within 10 days of the event or action that caused the concern. Request forms are available from the Human Resources Department. STEP TWO