Henderson Employee Handbook

feel free to discuss your ideas or suggestions with your supervisor or submit them in writing directly to your human resources business partner or HR Department.

OPEN DOOR POLICY We strive for close cooperation among all employees, including supervisors and management. We believe this close working relationship is the best way to achieve success. Your management team is interested in you as a person. It is always our policy to listen to you whenever you have a question about your job, a policy, or a decision that affects you. We are firmly committed to fairness and consistency in all issues affecting you. We all must realize that the company’s strength and growth depends directly upon the contribution made by each of us. We also know that productivity and efficiency are affected by your job satisfaction and happiness. Experience has shown that most questions and concerns can be quickly resolved by discussion and mutual understanding. Simply stated, we hope you have no cause for concern, but if you feel you do, management is committed to answering your questions and attending to any complaints. While we encourage you to develop a good relationship with your supervisor, your concerns will be heard from your supervisor on up to the most senior management level. We encourage you to approach us whenever you have such concerns. NOTE: Employee complaints regarding employee workplace conduct, such as harassment, discrimination, improper denial of or a request for accommodation/requested leave under the FMLA, ADA or otherwise, wage and hour violations, and retaliation, are not to be reported by using the procedure in this Open Door policy and, instead, must be reported in accordance with the protocol identified in the Employee Complaint Procedure. If you do not feel comfortable discussing the problems within normal channels or you have utilized the Employee Complaint Procedure and do not feel your problem has been resolved effectively, you may speak with your General Manager or you may call THE NETWORK , an anonymous reporting service used by hundreds of companies worldwide. This service is not intended as a substitute for speaking directly with management; however, it is an option that is always available even if you prefer not to give your name. The toll-free number is 1 888-337-7524 and is available 7 days a week 24-hours a day. PEER REVIEW PROGRAM Although most questions or concerns can be resolved through the informal open door process, we have established a more formal Peer Review Program (PRP) whereby an hourly or non-exempt employee may appeal to an internal review panel for settlement of any complaint or perceived hardship situation related to the following personnel actions or lack of action: 1. A disciplinary act, including termination 2. Pay or benefits dispute (non-ERISA plans) 3. Promotion / demotion / reassignment / layoff dispute 4. Working conditions, including but not limited to the following: • Equal opportunity, discrimination or harassment concerns • Safety or security concerns • Any other concern that ends in a dispute whereby affected individuals feel they have been wronged or the company was unfair

There are three steps involved in the Peer Review Process.

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Flowers Baking Co. of Henderson, LLC / Personnel Outsource Solutions Employee Handbook January 2025