NorCal Employee Handbook

SUGGESTIONS FROM EMPLOYEES

New ideas are important in any growing organization. In your everyday work, you are the expert. You may think of changes that will improve quality, safety, and productivity or will otherwise benefit both you and the Company. We welcome and appreciate any suggestions that you have that will improve the way in which we operate. Please feel free to discuss your ideas or suggestions with your supervisor or submit them in writing directly to your human resources business partner or HR Department.

OPEN DOOR POLICY

We strive for close cooperation among all employees, including supervisors and management. We believe this close working relationship is the best way to achieve success. Your management team is interested in you as a person. It is always our policy to listen to you whenever you have a question about your job, a policy, or a decision that affects you. We are firmly committed to fairness and consistency in all issues affecting you. We all must realize that the Company’s strength and growth depends directly upon the contribution made by each of us. We also know that productivity and efficiency are affected by your job satisfaction and happiness. Experience has shown that most questions and concerns can be quickly resolved by discussion and mutual understanding. Simply stated, we hope you have no cause for concern, but if you feel you do, management is committed to answering your questions and attending to any complaints. While we encourage you to develop a good relationship with your supervisor, your concerns will be heard from your supervisor on up to the most senior management level. We encourage you to approach us whenever you have such concerns. NOTE: Employee complaints regarding employee workplace conduct, such as harassment, discrimination, improper denial of or a request for accommodation/requested leave under the FMLA, ADA or otherwise, wage and hour violations, and retaliation, are not to be reported by using the procedure in this Open Door policy and, instead, must be reported in accordance with the protocol identified in the Employee Complaint Procedure. If you do not feel comfortable discussing the problems within normal channels or you have utilized the Employee Complaint Procedure and do not feel your problem has been resolved effectively, you may speak with your vice president of regional sales or you may call the Flowers Foods Ethics & Compliance Hotline. The Flowers Foods Ethics & Compliance Hotline is not intended as a substitute for speaking directly with management; however, it is an option that is always available even if you prefer not to give your name. The Hotline is available 7 days a week 24 hours a day and can be contacted via any of the following: Internet : speakup.flowersfoods.com Telephone : (888) 337-7524 Email : ethicsofficer@flocorp.com Mailing Address : PO Box 6201, Thomasville, Georgia 31758

PEER REVIEW PROGRAM

Although most questions or concerns can be resolved through the informal open door process, we have established a more formal Peer Review Program (PRP) whereby an hourly or non-exempt employee may appeal to an internal review panel for settlement of any complaint or perceived hardship situation related to the following personnel actions or lack of action:

1. A disciplinary act, including termination 2. Pay or benefits dispute (non ERISA plans) 3. Promotion / demotion / reassignment / layoff dispute